Complications Guarantee

No blame.

We know that you will be doing everything to speed your pet’s recovery, and while we hope you will comply diligently with the advice we have given about post-surgical exercise restrictions, we appreciate that accidents occasionally happen, especially when your back is turned! frank. Pet Surgeons., our focus will be on sorting the problem out, and not on apportioning blame.

Follow-up appointments.

We appreciate that your time is valuable and that it can be difficult to schedule follow ups after surgery, so we strive to keep these to the minimum. However, these appointments are important, even when (as is usually the case) your pet seems to be doing well, and we do expect your pet to attend follow-up examinations, X-rays etc.

Keep us informed.

If you are at all concerned about how your pet is progressing after surgery, give us a call. We would rather have ten telephone calls looking for reassurance, than have one that leaves us thinking, “I wish you had called yesterday”!

No cost.

If a post-surgical complication occurs that requires medical or surgical treatment, the team at frank. Pet Surgeons. will undertake that treatment without any additional cost to you.

24-7 Availability.

The team at frank. Pet Surgeons. is a 24 hour vet hospital available round the clock so even if you are away from home, it’s the middle of the night, or it’s a Bank holiday, if you are concerned, give us a call.

Follow up consultation fee.

A follow up consultation fee of £150 (including VAT) may be charged, please ask our Front of House Team if this will apply to your visit.

The small print.

1. ‘Post-surgical complications’ are defined as those presented to us within six calendar months of the original surgery. In fact, almost all surgical complications appear within a few weeks of surgery.
2. While we always provide our best estimate of prognosis, be aware that a failure to achieve an expected, or hoped-for outcome is not necessarily indicative of a complication.
3. All post-surgical complications must be presented, without undue delay, to frank. Pet Surgeons., or to the primary care vet who originally referred your pet to us. This warranty will cover only those treatments performed at frank. Pet Surgeons..
4. We can accept no responsibility for treatment performed, or costs incurred, at other veterinary practices or elsewhere. In case of emergency consult frank. Pet Surgeons..
5. The responsibility for transporting your pet to and from our hospital, including costs incurred, remains the owners’.
6. This warranty is activated with settlement of the invoice (in accordance with our normal terms) for the original surgical procedure and does not impair your statutory rights.